It’s easy to slip into a routine with long-term relationships – but when it comes to BIG’s clients, we wanted to make sure we weren’t taking anything for granted.
So at the end of 2019, we took a deep breath and asked a cross-section of our clients a very important question – how do you REALLY feel about us? And like a smitten teenager successfully asking a date to the prom, the answers have given us a massive cheesy grin.
We commissioned Relationship Audits & Management, an independent research agency, to ask the difficult questions for us… and we’re blushing at how good the answers were! They found that we performed better than any other agency in 2019, with an overall score 18% higher than the industry average. We’re especially thrilled that our clients see our relationship being long term and that they’d tell their friends good things about us – we scored 9 out of 10 on the chances of us still being together next year and how likely they would be to recommend us. That’s definitely something to smile about!
We also scored well on return on investment (8/10), value for money (8/10) and the quality of our work (8.5/10). We could go on but no-one likes a blowhard. Suffice to say, we’re mega chuffed with the results.
Clearly we couldn’t have delivered these outstanding results without the effort, commitment and talent of our outstanding teams in Glasgow, Edinburgh, Aberdeen and Manchester, so this is a formal doff of the cap to our incredible colleagues.
Of course, this won’t make us complacent. On the contrary, having set the bar so high we want to keep it there. So we’ll be redoubling our efforts to deliver great work for our clients across every office and service line.
To all of our clients (not just those who completed the survey!) a huge thank you. And if we haven’t spoken to you before, we’re a very friendly bunch. Get in touch here or give us a call on 0141 333 9585 and we’ll set up a date 😉